Retention & Referral: 3 Methods to Create a Customer Connection

Retention & Referral: 3 Methods to Create a Customer Connection

Course content (32 lessons)

03 |⌛ Halfway There... ⌛

Now it’s time to learn how to turn your customers into brand advocates by focusing on retention and referral!

Here’s an overview of the key aspects of retention and referral:

  • A simple idea goes a long way and it goes beyond Instagram. In your product packaging, include a thank you card. Handwritten, if possible, makes a deeper connection with your customer to let them know you sincerely appreciate their business.
  • Create a memorable unboxing experience. This is a prime opportunity for your customer to share their experience with their followers. You can also include links to your Instagram on your product packaging.
  • Experiment with incentives. A great place to start is to share a coupon for 15% off your next purchase with customers.


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